Developing an intelligent healthcare solution for hospitals, an all-in-one smart TV system
Powered by Foxconn, the largest electronics manufacturer, our mission is to establish a smart hospital ecosystem. Partnering with US hospitals, researching and developing a Smart TV to fulfill needs of clinicians and patients.
Brief
Transforming cold and uninspiring hospital rooms into warm, comforting spaces, we create a hotel-like experience for patients. Our all-in-one solution combines an entertainment TV with an interactive patient room display system.
Role and Collaborations
I led UI/UX design for the smart hospital TV proposal, collaborating with hardware, and system integration teams under directorial guidance. Created a demo video for presentations at events and partnered with senior management to showcase it to US hospital partners.
Company / Product
Foxconn Health Technology Business Group (鴻海樂養健事業群) - YongLin Biotech
Smart TV for Healthcare
Smart TV for Healthcare
Timelime
2017 - 2018
Team
UI/UX Designer: ShaoPing Chen
Design Director: Jessica
Multiple teams were involved, including hardware, system integration, etc.
Design Director: Jessica
Multiple teams were involved, including hardware, system integration, etc.
Tools
Sketch, After Effects
Target Users and Scenarios
📄 Pre-Admit
🤕 Patient:
Online Appointment, Treatment Preparation.
💉 Medical Staff:
Collect Medical History, Communicate with Patient.
💼 Administrator:
Patient Management, Profit Prediction.
🏥 Admitted
🤕 Patient:
Patient Instructions, Track Treatment Progress, Hospital Service, Add-on Value, Entertainment.
💉 Medical Staff:
Monitor Patient Status, Communicate with Patient, Guidance, Support.
💼 Administrator:
Bed turnover, System Operation.
🏠 Discharged
🤕 Patient:
Post-Discharge Instructions, Follow-up Care and Check-ups, Insurance.
💉 Medical Staff:
Post-Discharge Guidance, Support, Telehealth, Follow-up Checks.
💼 Administrator:
Documentation, Insurance.
User Journey Map and Needs
I created a patient journey map tracing their experience from admission to discharge based on secondary data. Additionally, I created a user needs matrix to understand how different age groups' needs and preferences vary for hospital services and entertainment.
Hotel and Home-Like Experience
Blending the warmth of home with hotel-like comforts, the future of hospital design fosters a healing and pleasant environment.
❤️ Patient-Centered Design
Enhancing patient privacy, comfort, and a sense of normalcy.
🎯 Personalization
A personality algorithm delivers tailored recommendations.
🎤 Voice Assistant
Facilitates real-time translation between patients and doctors.
🍿 Entertainment
Elevates satisfaction by reducing stress and anxiety.
🤵 Concierge Care
Meeting patients' needs to ensure quality care.
🛜 Smart Room (IoT)
Enhancing patient well-being through seamless convenience.
Solutions
We've developed a patient engagement platform that uses a mobile app and Smart TV to offer a range of services for inpatients, improving their experience and promoting a smoother recovery.
🥼 Hospital Services
Meal ordering, education, instructions, communication with medical staff via messaging and audio/video features, translation, etc.
📑 Essential Information
Welcome onboarding, patient vital signs and tracking, pain assessment, treatment schedule, map(wayfinding), billing details, etc.
🖥️ Entertainment Content
TV shows and music, audiobooks, and e-books, internet services.
🌟 Add-on Value
Real-Time Location System, IoT control of room environment, patient surveys, concierge services.
Concept Prototype
Takeaway
Balancing Patient Care and Business Growth
Smart Hospitals offer many optimization chances. It's crucial to improve patient care and business outcomes together. This means making hospital processes better, increasing patient happiness, and making healthcare staff work more efficiently, all while ensuring care is compassionate and sustainable growth.
Smart Integration of Hospital Systems
Use the existing hospital infrastructure wisely. Instead of starting from scratch, enhance how these systems work together. This strategy boosts efficiency and reduces overlap, optimizing the overall healthcare experience.
© 2021-2024, ShaoPingChen.