Developing an intelligent healthcare solution for hospitals, an all-in-one smart TV system
Powered by Foxconn, the largest electronics manufacturer, our mission is to establish a smart hospital ecosystem. Partnering with US hospitals, researching and developing a Smart TV to fulfill their needs.
Brief
We recognize the difficulties faced by every patient. We aim to provide inpatients with a hospital experience that feels like a comforting hotel and home, turning the cold and uninspiring ward into a warm space. We present a total solution to realize this concept: an entertainment TV integrated with an interactive patient room display system.
Role and Collaborations
I handled the UI/UX design proposal, and separate teams worked on the product, hardware, and system integration proposal. Directors offered guidance for the overall direction. I also created a demo video to showcase the concept at events and presented it alongside senior managers to hospital partners during US business trips.
Company / Product
Foxconn Health Technology Business Group (鴻海樂養健事業群)
Smart TV for Healthcare
Smart TV for Healthcare
Timelime
2017 - 2018
Team
UI/UX Designer - ShaoPing Chen
Design Director - Jessica
Multiple teams were involved, including hardware, system integration, etc.
Design Director - Jessica
Multiple teams were involved, including hardware, system integration, etc.
Tools
Sketch, After Effects
Target Users and Scenarios
📄 Pre-Admit
🤕 Patient:
Online Appointment, Treatment Preparation.
Online Appointment, Treatment Preparation.
💉 Medical Staff:
Collect Medical History, Communicate with Patient.
Collect Medical History, Communicate with Patient.
💼 Administrator:
Patient Management, Profit Prediction.
Patient Management, Profit Prediction.
🏥 Admitted
🤕 Patient:
Patient Instructions, Track Treatment Progress, Hospital Service, Add-on Value, Entertainment.
Patient Instructions, Track Treatment Progress, Hospital Service, Add-on Value, Entertainment.
💉 Medical Staff:
Monitor Patient Status, Communicate with Patient, Guidance, Support.
Monitor Patient Status, Communicate with Patient, Guidance, Support.
💼 Administrator: Bed turnover, System Operation.
🏠 Discharged
🤕 Patient: Post-Discharge Instructions, Follow-up Care and Check-ups, Insurance.
💉 Medical Staff: Post-Discharge Guidance, Support, Telehealth, Follow-up Checks.
💼 Administrator: Documentation, Insurance.
User Journey Map and Needs
We created a journey map and quadrant diagram based on secondary data. The journey map reflects the patient experience from admission to discharge, while the quadrant chart aligns various age groups with their needs and preferences for hospital services and entertainment.
Hotel and Home-Like Experience
Designing a healing and pleasant environment, the hospital of the future resembles a blend of a hotel and home.
❤️ Patient-Centered Design
Enhancing patient privacy, comfort, and a sense of normalcy.
🎯 Personalization
Using a personality algorithm for tailored recommendations.
🎤 Voice Assistant
Facilitate doctor-patient communication with real-time translation.
🍿 Entertainment
Boosting satisfaction while reducing stress and anxiety.
🤵 Concierge Care
Meeting patients' needs to ensure quality care.
🛜 Smart Room (IoT)
Utilizing the Internet of Things for convenience and well-being.
Solutions
We've presented a solution that uses a cloud-based system to manage content for the mobile app and Smart TV, offering a range of services for inpatients.
1. Hospital Services:
Meal ordering, education, instructions, communication with medical staff via messaging and audio/video features, translation, etc.
2. Essential Information:
Welcome onboarding, patient vital signs and tracking, pain assessment, treatment schedule, map(wayfinding), billing details, etc.
3. Entertainment Content:
TV shows and music, audiobooks, and e-books, internet services.
4. Add-on value:
Real-Time Location System, IoT control of room environment, patient surveys, concierge services.
1. Hospital Services:
Meal ordering, education, instructions, communication with medical staff via messaging and audio/video features, translation, etc.
2. Essential Information:
Welcome onboarding, patient vital signs and tracking, pain assessment, treatment schedule, map(wayfinding), billing details, etc.
3. Entertainment Content:
TV shows and music, audiobooks, and e-books, internet services.
4. Add-on value:
Real-Time Location System, IoT control of room environment, patient surveys, concierge services.
Concept Prototype
Takeaway
Aligning Patient Well-being and Business Success
The Smart Hospital field has a multitude of optimization opportunities. It's essential to balance enhancing patient welfare and driving business value. Consider improving hospital operations, elevating patient satisfaction, and streamlining healthcare staff efficiency while pursuing compassionate care and sustainable growth.
Strategic Integration of Existing Infrastructure
Harness the power of existing hospital systems and services. Rather than reinventing the wheel, focus on reimagining their cohesive utilization. This approach maximizes efficiency and minimizes redundancy, optimizing the overall healthcare experience.